Every electronic device purchased in our e-store is covered by a warranty, the duration of which depends on the type of buyer and the condition of the device:
- For legal entities – all devices are provided with a 12-month warranty.
- For individuals:
- for new and damaged packaging devices – 24 months warranty;
- 12-month warranty for used, exhibition and refurbished devices.
The warranty covers manufacturing defects and malfunctions that occur due to technical defects, but not due to the user's fault. If you notice that the device is not working properly during the warranty period, please contact our team. We will inspect it and assess whether the fault falls under the warranty service conditions. If justified, the device will be repaired or replaced.
Warranty service does not apply if the malfunctions are due to mechanical damage, liquid exposure, improper use, shocks or other external factors. The warranty is also invalid if the device has been repaired or modified by unauthorized persons or services. Natural wear and tear of consumable parts, for example, a decrease in battery capacity, is not considered a warranty failure.
We strive to ensure the high quality of the devices we offer. However, if you encounter any problems, we are ready to help and ensure your experience is as smooth as possible.