Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about purchasing phones and smart devices at the GoMobiles.eu store.

About the condition of the devices

What device conditions does GoMobiles.eu sell?

Devices sold on GoMobiles.eu are divided by condition:

New – a brand new device with original, undamaged packaging and full factory warranty.
Damaged packaging – new, unused device, but the box may be wrinkled, scratched or opened. This does not affect the quality of the phone in any way. Battery 100%.
Refurbished – fully refurbished device with no signs of use. Battery 100%. Perfect condition, indistinguishable from new.
Class A+ – excellent condition. Looks like new in normal light. Only microscopic scratches are possible, visible only in certain lighting. Battery at least 80%.
Class B – good condition. Visible signs of use: scratches. All functions work perfectly. Battery at least 80%.

Each device is inspected and rated according to this classification before sale.

Will the screen of a used phone be cracked or have major scratches?

No. All used and refurbished devices sold on GoMobiles.eu are visually inspected before sale. Devices with cracked screens or major damage are not sold. If the device has visible marks, this is clearly indicated in the product description according to the condition class.

What is the battery condition in used and refurbished phones?

All used and refurbished devices have at least 80% battery capacity compared to new. New and unopened devices have 100% battery capacity. You can check the health of your iPhone battery yourself: Settings → Battery → Battery Health. If the battery condition does not match the description, a money-back guarantee applies.

Warranty and return

What warranty applies to GoMobiles.eu devices?

The warranty period depends on the type of buyer and the condition of the device:

For individuals:
- New and damaged packaging devices – 24 months
- Refurbished, Class A+ and Class B devices – 12 months
For legal entities (companies): – 12 months for all conditions

An additional 12-month warranty is also available for refurbished and used devices, extending coverage to 24 months. The warranty covers manufacturing defects and technical failure, but not mechanical damage or liquid damage.

How long do I have to return the phone if I don't like it?

A 14 calendar day return policy applies from the date of receipt. If the device does not meet the described quality or has defects, we will refund your money or replace the device. Inadequate quality must be reported within 3 calendar days by e-mail to [email protected].

Important: New devices are returned only in their original, undamaged packaging (unopened). Devices with damaged packaging are returned only if they have not been activated. Any quality discrepancies in refurbished and used devices must be reported within 3 calendar days of receipt - after that, the device is considered to have been accepted and used.

What to do if the phone breaks down during the warranty period?

Contact us by e-mail [email protected] or by phone +370 643 34641. Describe the fault, we will inspect it and assess whether it is a warranty case. In case of a justified fault, the phone will be repaired or replaced.

Delivery and payment

How long does it take to deliver the phone?

If the device is in our warehouse, we deliver within 1-3 business days.
If ordered from the supplier's warehouse - within 3-5 business days.

We deliver via DPD parcel machines and couriers.

How much does delivery cost?

DPD parcel machine – €2.99 (free for purchases of €30 or more) (postal machine service available only in Lithuania)
DPD courier – €4.99.
In-store pickup is free (T. Masiulio St. 16e, Kaunas, PC Maxima, Mon–Fri 10:00–18:00).

What payment methods are available?

We accept payments by bank card, direct bank transfer and through the most popular payment solutions, installment payments (Klix leasing). All payments are made securely.

About device selection

What is the difference between a new, damaged packaging, and a refurbished phone?

New – original packaging, full factory warranty, highest price.
Damaged box – identical to a new device, only the box doesn't look as good. A great choice for those who want new quality at a lower price.
Refurbished – a device that has been professionally tested and ready for use. Usually 30-50% cheaper than new, but visually indistinguishable.

Is it safe to buy a phone on GoMobiles.eu?

Yes. GoMobiles.eu is a registered Lithuanian company (MB Mobilus, company code 304291378) with a physical store in Kaunas. Each device is checked before shipment, has a warranty and a return policy. We sell both new, refurbished and used devices - in all cases with a clearly described condition.

Will a used iPhone be linked to someone else's Apple ID?

No. All used and refurbished iPhones sold are fully account-unlocked – Apple ID and Find My iPhone features are disabled. You can connect your account immediately upon receipt.

Will the phones be carrier unlocked?

Yes. All used and refurbished devices sold on GoMobiles.eu are carrier-unlocked and work with SIM cards from any country. New devices are also sold carrier-unlocked.

Is it better to choose a used iPhone or Android?

It depends on your needs:

The iPhone has longer software support (up to 6–7 years), retains its value better, and has a simpler ecosystem.
Samsung / Android offers more model choices, more flexible software, and often more features in the same price segment.

A refurbished iPhone 13 or 14 is one of the most popular choices today - excellent performance at a price 2-3 times lower than new.

Frequently Asked Questions (FAQ)

About the condition of the devices

Warranty and return

Delivery and payment

About device selection

Other questions